Traditional Mens Wear

$80.00 $75.00

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Shipping Policy

Shipping and Delivery Policy

By placing an order through DibAfric you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for the shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

DibAfric will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in the original packaging, unused, and in re-sellable condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

DibAfric will refund the value of the goods returned but will NOT refund the value of any shipping paid.

For more on the Refund Policy please visit our Refund and Return Policy page on the website. www.dibafric.co

3.2 Warranty Returns

DibAfric will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect DibAfric to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement/exchange item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of an order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Just send an email to info@dibafric.co with all the necessary details.

4.5 P.O. Box Shipping

DibAfric will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.7 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6.Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and DibAfric encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to DibAfric at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Customer service

For all customer service inquiries, please email us at info@dibafric.co


Refund Policy

Refund Policy

Thank you for shopping with at with as at DibAfric.At DibAfric, we offer a full money-back guarantee on all purchases made on our website www.dibafric.co with some conditions. In order for a smooth return, please read the conditions below to see if they apply to your situation while following the correct steps. 

If you are displeased with your purchase at DibAfric, please let us know. Our Refund and Return Policy allows you to return or exchange an article purchased online with a valid receipt within [14] days of receiving the item. You will be issued a full refund within [30] days of your request once the item has been verified.


[14] Days after item delivery, you are no longer eligible for a refund and cannot return or exchange an item. DibAfric encourages its clients to try out the product or service within the first few days of delivery to ensure it meets their needs.


To be eligible for a full or partial refund or exchange, all physical items must be packed in the original or official packaging, undamaged, unmarked packaging including any accessories, labels, bonus items, free gifts, manuals, and documents that are shipped with the product. If the item is returned unopened in its original (or any official packaging), DibAfric will exchange the item or offer a full refund based on the original payment method excluding shipping cost.


Any further queries? Please do not hesitate to contact us at https://www.dibafric.co/contact-us/

Cancellation / Return / Exchange Policy

Return Policy

As soon as your returned item has been received and inspected by our DibAfric team, you will receive an email notifying you. We shall also let you know if your request for q refund or exchange has been approved or not.


For all approved items, a refund will be processed and a credit will automatically be applied to your credit card, the original method of payment within 14 working days. A website code may also be issued as a refund method that is valid for 30 working days.


In some cases, we may grant you a partial refund if:

  • Items have an obvious signs of use
  • Item has a missing part, is slightly damaged or not in its original form
  • Item returned late
  • Final sale items


NOTE: some items are non-refundable and non-exchangeable. Items such as:

  • Underwear
  • Swimwear
  • Skincare products
  • Any hygiene products/item
  • Makeup products/items
  • Body jewelry


Late or missing refund (if applicable)

In the case that you haven’t received a refund yet, please contact your bank or credit card company, it may take some time before your refund is reflected onto your account.


There is usually a processing time for a refund to be posted onto your account. If after contacting your bank and credit card company you still haven’t received a refund, please send us an email at info@dibadric.co


Exchange (if applicable)

DibAfric only issues exchange of articles if they are defective or damaged. If you need to exchange an article for the same article, please send us an email at info@dibadric.co and post the article back.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the item returned. Once the article is returned, a gift certificate will be sent to you by post.


Shipping

To return your product, please mail it to the return address with your contact details and the reason for your return.


You are responsible for the shipping cost of any and all items to be returned. The shipping costs are non-refundable. When receiving a refund, the shipping cost will be deducted from the refund. When returning an item please use a trackable shipping service or purchase shipping insurance to certify that your money is safe in case we do not receive your package.


Right of cancellation

DibAfric offers its clients a right to cancellation in addition to the Return and Refund Policy. The customer may cancel an order 24 hours after purchase and a full refund will be issued back to their bank within 30 working days.

General Inquiries

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